Terms & Conditions
Introduction
These Terms and Conditions set out how you can use this website and purchase services from Eliza Leng Coaching. Please read them carefully before making a purchase or booking a session.
About Us
Eliza Leng Coaching is founded and operated by Eliza Leng. For any queries please contact: eliza@elizaleng.com
Services
All coaching services are described in detail on this website. By purchasing a coaching programme you are entering into an agreement with Eliza Leng Coaching on the terms set out here.
Coaching services are for personal development and educational purposes only and are not a substitute for medical or mental health treatment.
Payment
Payment is required in full or via an agreed payment plan prior to the commencement of your programme. Payment plan options are available on all programmes and will be discussed and confirmed on your discovery call.
Accepted payment methods include bank transfer and Stripe. Invoices will be sent to your email address.
All prices will be discussed based on the programme you wish to proceed with. Prices are subject to change but any changes will not affect programmes already confirmed and paid for.
Cancellation & Refund Policy
You are entitled to a full refund within 14 days of purchase, providing your programme has not yet commenced.
If your programme has commenced within the 14 day period, a pro-rata refund will be issued for any sessions not yet delivered.
Once your programme is underway, the following cancellation policy applies:
Cancellation & Rescheduling Policy
I understand that life happens and sometimes you need to reschedule, that's completely fine.
I simply ask that you provide at least 24 hours notice for any cancellations or rescheduling requests. Cancellations or no-shows with less than 24 hours notice will be charged the full session fee.
To reschedule please contact me at eliza@elizaleng.com or via WhatsApp.
I appreciate your understanding.
Confidentiality
All information shared within coaching sessions is treated as strictly confidential. Session notes, workbooks and resources shared after sessions are for your personal use only and must not be shared or reproduced without written permission.
Disclaimer
The coaching services and information provided by Eliza Leng Coaching are for educational and personal development purposes only. They do not constitute medical, psychological or psychiatric advice and are not a substitute for professional medical or mental health treatment.
You are encouraged to consult your GP or relevant healthcare professional before making any significant changes to your health or lifestyle.
If you are experiencing a medical or mental health emergency please seek immediate professional help.
Intellectual Property
All content on this website including text, images, workbooks and resources is the intellectual property of Eliza Leng Coaching. You may not copy, reproduce or distribute any content without prior written permission.
Please contact eliza@elizaleng.com for any content requests.
Website Use
By visiting elizaleng.com you are consenting to these Terms and Conditions. This website is intended for use by persons aged 18 and over.
This website may contain links to third party websites. These are provided for information only and do not constitute an endorsement of those sites or their content.
Privacy Policy
Eliza Leng Coaching takes your privacy seriously. Please refer to the Privacy Policy page on this website for full details of how your personal data is collected, stored and used.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions were last updated: June 2026
© 2026 Eliza Leng Coaching. All Rights Reserved.